In the event that a component must be returned (some products are non-returnable), please contact a VTT customer representative for a Return Merchandise Authorization (RMA) number. The RMA number must be placed clearly on the shipping label. Any returned products without a RMA number will be refused. No returns accepted after fourteen (14) days from ship date shown on Invoice. There is a 20% restocking fee applied to all components returned in a 100% resalable condition. If returned components are not in a 100% resalable condition, an additional charge will be assessed at the amount decided by VTT. If component(s) are damaged, or show signs of installation, the return will not be allowed. All returned goods must be shipped to VTT by prepaid freight. We highly recommend insuring any items shipped to VTT for return. Special Order parts are not returnable.
ALL APPROVED RETURNS ARE FOR IN HOUSE CREDIT ONLY.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been assembled or pieced together and is boxed ready for shipping, a restocking fee may apply. If the item you want to cancel has shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.
Address: 22035 Meekland Avenue, Hayward, CA 94541
Phone: (510) 537-2266